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Al Tamathol FoodsSupermarket and Wholesale · Muscat and Al Buraimiالعربية

Ordering and Delivery Terms

These terms apply to orders placed with our Muscat and Al Buraimi branches by WhatsApp, by phone or in person, and to their delivery within Oman.

How Do I Order?

Send your order to either branch on WhatsApp or by phone, listing the products, the quantities and whether you want delivery or collection. The branch records your order and confirms the total and the delivery fee with you before preparing it.

Prices

Prices are not shown on this website because they vary by branch and quantity. Your order is priced at the preparing branch’s prices on the day you place it, wholesale and carton prices apply once the quantity reaches them, and the prices appear on your invoice.

Where Do You Deliver?

We deliver within Oman only, and you may collect your order from the branch instead. The branch tells you the expected delivery time when it confirms your order.

How Much Is Delivery?

There is no fixed fee. The fee is set for each order by the delivery method, the distance and the size of the order, and it includes 5% VAT. The method and the fee are printed on your delivery note.

  • Our own vehicle.
  • A courier, to your door or to its nearest office.
  • A lorry, for wholesale orders.

How Can I Pay?

  • In advance: by card at the branch or by bank transfer.
  • On delivery: in cash, by card or by bank transfer.
  • Through the courier, when the courier collects the payment.
  • On account: for wholesale customers with an approved credit limit.

Can I Change or Cancel My Order?

Yes, until the order leaves for delivery. After that it can only be cancelled. If a change raises the total, you pay the difference on delivery; if it lowers the total, we refund the difference.

Receiving Your Order

Your order arrives with a delivery note listing the products, the delivery method and the fee. For orders on account, the recipient signs the shop’s copy of the note. Please check your order when it arrives and tell the branch about anything missing or damaged on the same day.

Returns and Exchanges

If a product arrives damaged, past its expiry date or different from what you ordered, tell the branch on the day you receive it and we will replace it or refund it. Chilled and frozen products are returnable only if they arrive damaged.

Wholesale Customers

Wholesale customers can open an account with a credit limit and payment terms agreed with us, and can ask for a statement of account at any time.

About This Website

Product photos are for illustration and the pack may differ. What is in stock varies from branch to branch, so please ask the branch before you visit.

Governing Law

These terms are governed by the laws of the Sultanate of Oman.

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